• I think a compliment ought to always precede a complaint, where one is possible, because it softens resentment and insures for the complaint a courteous and gentle reception.

  Mark Twain
  American writer (ps. of Samuel Langhorne Clemens) 1835-1910
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Subjects in these quotes:

1. compliment
2. resentment
3. courteous
4. reception
5. softens
6. insures

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I think a compliment ought to always precede a complaint, where one is possible, because it softens resentment and insures for the complaint a courteous and gentle reception. by : Mark Twain

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