Quotes by Jan Carlzon

Quotes 1 till 3 of 3.

• An individual without information can't take responsibility. An individual with information can't help but take responsibility.

  ― Jan Carlzon
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• I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important.

  ― Jan Carlzon
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• Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission.

  ― Jan Carlzon
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Subjects in these quotes:

• responsibility
• organization
• front-line
• supervisor
• permission
• solved

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