• Jan Carlzon Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission.
    Jan Carlzon
    Swedish businessman
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Jan Carlzon - Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission.
Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission. by : Jan Carlzon

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sun-over-waterfall Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission.
- Jan Carlzon Greatest-Quotations.com